How to report a power outage and ways to stay safe

WASHINGTON — When storms arrive in western Washington, it's good to be prepared in the event of downed power lines or strong winds causing power outages.

Below are tips from the Washington State Department of Health for how to prepare for potential power outages as well as what you can do during an outage to stay safe.

Before a power outage

• Register life-sustaining and medical equipment with your utility company.
• Consider buying a generator. When installing a generator, follow the instructions carefully. Keep your generator outside and run a cord inside. Don't connect your generator to main service panels—it's dangerous! Be sure to place a carbon monoxide detector indoors.
• Make sure your disaster preparedness kit contains light sticks, flashlights, a battery-powered radio with extra batteries and a wind-up clock.
• Have a corded telephone available — cordless phones will not work when the power is out.
• Have a safe alternative heat source and supply of fuel. Never burn charcoal or use a generator indoors.
• If you own an electric garage door opener, know how to open the door without power.

During a power outage

• Turn off lights and electrical appliances except for the refrigerator and freezer.
• Even if it is dark, turn light switches and buttons on lamps or appliances to the “off” position.
• Unplug computers and other sensitive equipment to protect them from possible surges when the power is restored.
• Leave one lamp on so you will know when power is restored. Wait at least 15 minutes after power is restored before turning on other appliances.
• Conserve water, especially if you use well water.
• Never use gas ovens, gas ranges, barbecues or portable or propane heaters for indoor heating—they use oxygen and create carbon monoxide that can cause suffocation.
• Candles can cause a fire. It's far better to use battery-operated flashlights or glow sticks for lighting.
• Using a kerosene heater, gas lantern or stove inside the house can be dangerous. Maintain proper ventilation at all times to avoid a build up of toxic fumes, and be sure to have a carbon monoxide detector.
• Stay away from downed power lines and sagging trees with broken limbs.

Keep food safe

• Use and store food carefully to prevent foodborne illness when power outages make refrigeration unavailable.
• Use foods first that can spoil most rapidly.
• Keep doors to refrigerators and freezers closed. Your refrigerator's freezer will keep food frozen for up to a day. A separate fully-loaded freezer will keep food frozen for two days.
• Use an ice chest packed with ice or snow to keep food cold. Buy dry ice to save frozen food. Do not handle dry ice with your bare hands. Use blocks or bags of ice to save refrigerator foods.
• Use caution if storing food outside during winter to keep it cold. The outside temperature varies, especially in the sun. Frozen food may thaw and refrigerator food may become warm enough to grow bacteria. Food stored outside must be secured from contamination by animals.
• If in doubt, throw it out. Throw out meat, seafood, dairy products and cooked food that does not feel cold.
• Never taste suspect food. Even if food looks and smells fine, illness-causing bacteria may be present.

If you do experience a power outage, below are ways you can report an outage to your utility company.

Puget Sound Energy

• See the PSE Outage Map here
• Report an outage online here

Seattle City Light

• See the Seattle City Light Outage Map here
• Report an outage: Call 206-684-3000. You will need your City Light account number or the phone number associated with your account.
• Report a downed power line: Call 911 and stay at least 30 feet away
• Learn more on Seattle City Light's website here

Snohomish County PUD

• See the Snohomish County PUD Outage Map here
• Report an outage online here or by calling 425-783-1001. Toll-free: 1-877-783-1001
  

Tacoma Public Utilities

• See Tacoma Public Utilities Outage Map here
• Report an outage using Tacoma Power's outage portal - Register using your TPU account number and the phone number associated with your account

Peninsula Light Company

• See Peninsula Light Company’s Outage Map here
• Report an outage by calling 877-853-1388 from your registered phone
• Outages can also be reported via text. Click here to learn more

Clallam County PUD

• See the Clallam County PUD outage map here
• Report an outage by calling 360-452-9771 or 800-542-7859
• Outages can also be reported on the SmartHub app

Safety Around Fallen Power Lines

Officials say it's never safe to approach a power line that is on the ground, often called a "downed" power line. These lines can still be energized and electrocute people. You should stay at least 30 feet away from any downed power line and call the utility company to report it. If the fallen line is life-threatening, for example, causing a fire or touching an occupied car, call 911. Read more on power line safety here.

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